We so loved our trip to the mountains and the snow. But alas, this will not be our time to move, so much for the Christmas present of a job, but we do still have a week left to go. We thrive on faith and hope, it makes the day go by better. Fuzzy is depressed about the lack/loss of snow too. I did get to apply for a professional job this week. It is so rarely that I can find one of those. The theme for the week is "But if not . . ." and we go on.
The microwave started to go out in November. Its not a huge deal as we have a microwave and the house has a microwave, so there is a back-up. So, Black Saturday we went microwave shopping. We found a microwave that looked to be a little nicer than was in the house, it was on sale. Yae for us. It was at Best Buy, but it was only a microwave. We made arrangements to have it installed a week later, so that we wouldn't have to worry about any differences between the fit of the new microwave and the old microwave. Its not our house and the intent is to help it sell better down the road, so we like to make sure things are done right. So they came out and installed the microwave, no problems. We tried out the microwave for lunch, and it stopped working. We couldn't get it to heat anything up, it was making odd noises, and things didn't smell quite right. Monday morning we called Best Buy, they said go to the store. That's where things started to go wrong. We went to the store and talked to the returns counter, the lady behind the counter wasn't sure how to make the exchange arrangements so she talked to her manager. The manager referred us to the appliance manager, but nobody could find her. So we were sent over the Home Theater, who are supposed to know how to handle appliances. The Home Theater guy didn't know how to handle it, so he talked to his manager. After talking to his manager, he conferred with another salesman and we were sent over to the Geek Squad counter. The guy at the Geek Squad counter didn't know how to handle it so he talked to his manager. His manager said to call Best Buy. Oh look, now we've gone full circle. So we went back home and called Best Buy, they, of course, said we needed to talk to the store, but went through the efforts to call the store and tell them how to handle the situation. So the replacement was scheduled for the following Monday. Monday morning the delivery driver shows up with the microwave, but nobody had scheduled the installers. So we send the driver and the microwave away and call the store. They state that the person who scheduled everything made a mistake and left the install off the order. They promise to make the arrangements to get the microwave out on Wednesday. Wednesday morning comes and we call to double check on the install because we haven't heard from the installers on a time, and we're suddenly not scheduled for install until Monday. Now, we have finally made contact with the appliance manager, but she can't get the install moved up from Monday. So we decide that this is enough, we want our money back. She agrees to make the arrangements for the refund and uninstall and promises to get back with us on the details. Wednesday afternoon we call back to see when the uninstall is scheduled and find out that the app manager was rushed to the hospital since we last talked to her. So now we are forwarded on to the General Manager. She says that she can get us a microwave install on Thursday. We say, okay, go try. She gets the installer lined up just to find out that the microwave that had been delivered on Monday has been sold to someone else, which is why the install was pushed from Wednesday to Monday. Some how it had gotten sold out from under the guy we spoke to on Monday, and nobody was alerted to it. So the GM finds another microwave and sends someone out to pick it up. We get the microwave and installer in Thursday morning. We think, yae, this is finally over. The installer looks at us and says, did they give you money off for this. After looking over the microwave, which is supposed to be new in the box, it has a large dent in back, a small bend in front, and another bend on bottom. We let him install it and call the store again. After spending 10 or more minutes on hold we get the GM again. Now we have a new microwave (number three) scheduled for delivering on Monday. We are now three weeks from the original purchase date, we do have a functioning microwave, but we are still not satisfied customers. At least we have found someone who can make things happen the way that they should. Consolation, at least by the time we get what we paid for, they will not have made any money on the sale. It has been a royal pain though, and in spite of all unavoidable things that have gone wrong, it should not have been this bad. Customer Service is definitely worth paying for.
16 years ago
